Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Sensors Design work with senior research engineers to scope, develop and build low complexity custom test setups for sensors research projects; may include PCB design, programming, hands on hardware build. Lab Experiments under the guidance of senior engineers, perform sensors oriented laboratory experiments; may include microbiological and chemical analysis. Data Analysi

Coordinate orders, stock on hand needed to meet Retail and Wholesale Customer requirements. Generate outbound, picking list, release outbound, packing list, and bills of ladings. Coordinate all delivery times and dates with customer pickups. Maintain clear and consistent communication with Order Entry regarding all orders and pertinent details. Coordinate all shipping and

Manages all aspects of a complex and significant engineering project, from start to finish, so that it is completed on time and within budget Uses and applies advanced engineering principles within a particular field of specialization. Identifies projects of value to the company. User of CAE tools such as Solidworks, MATLAB, LabView, Minitab, EES, CFD, FEA. Develops and a

Assist in the development of alternative materials for water heaters and water treatment and air purification systems. Run and analyze experiments to test materials and processes. Metallographic preparation and analysis of various metals. Mechanical testing and analysis of materials. Assist/conduct failure analyses of product components. Assist in the development of new j

Interface SAP BW with SAP and third party analytics tools to improve usability and process efficiency Advise on development and testing proposals amongst team members across the full analytics stack Collaborate with other functional architects and business analysts to ensure end to end analytic needs are met Understand non SAP business systems and support business analyst

Assist in the development of water filtration system for water treatment. Read test request and communicate with other lab staff and engineers to setup tests. Preparing challenge water with organic and inorganics contaminants for filtration systems. Following test request to operate tests. Effectively communicate on test status. Water sample preparation and analysis of va

Complete training and perform operator functions in accordance with required work instructions for the position. Must be able to read, understand and run the production schedule Must be able to work with automated machinery and have the ability to perform troubleshooting tasks in order to increase machine up time. Must be willing to learn multiple operations and work in d

Support engineers and business unit teams through testing, sample preparation, and analysis of materials for water heater and water treatment applications, including Applying coatings to components and performing corrosion testing Performing failure analysis on different materials, including coatings, metals, and plastics Performing material life testing under different c

Manage the scheduling, completion, and quality of the following maintenance repairs. Roofing Painting Plumbing Concrete Repair Office Remodeling Cardboard Recycling Lawn Maintenance Landscaping Pest Control Various Carpentry Projects Manage the shop supplies to control cost while assuring the correct supplies are available to complete quality craftsmanship in an efficient

Analyze customer design & application processes; evaluate components, equipment, piping and placement; and offer solutions to customer application problems. Communicate with customers and sales force to solicit information pertinent to product design and application. Evaluate information collected and propose revisions, updates, enhancements and improvements to Product Ma

Facilitate or participate in team activities and carry our necessary functions while providing management with the appropriate feedback to ensure that critical decisions are made in an appropriate and timely manner. Coordinate the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of s

Guide and execute assignments from the Director Product Development related to electronic controls development activities conducted by controls engineers. Provide frequent status updates to the Director Product Development, including and most importantly obstacles as they arise. Lead the controls development to define and develop products in accordance with the Lochinvar

Guide and execute assignments from the Director of Residential Engineering related to product development activities. Assist the Director of Residential Engineering by providing guidance and support to develop and implement growth plans for resource needs and testing facilities to support the departmental plan. Provide frequent status updates, including and most important

Perform all functional testing / troubleshooting of completed units for compliance to all quality standards including fit, form and function, including documentation of all assembly and test results. Verifies the information on the work order header is correct such as BOM part numbers, quantities, and consuming locations. Follows procedures to see that info gets corrected