Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

This position will be responsible supporting our Account Executive team who manage and generate revenue for all current MedInsight clients. The position will have the ability to grow into the Account Executive team in year 2. As an Account Manager you will be responsible for adhering to the formal account management, sales, and customer success organization processes.

You will work with the current Account Executives and customer success organization to create and/or refine the MedInsight Account Management process including the development of standard tools and processes, and you will be responsible for monitoring the firm's adherence to such standards and processes. You will work to support clients in helping execute the overall objectives of the MedInsight account executive program. These objectives include, but are not limited to:

• Supporting the generation of additional revenue from existing clients (through additional MedInsight solutions or tools)
• Developing communication templates that can be used across all books of business
• Standardizing CRM requirements
• Supporting annual renewal process
• Supporting product upsell and cross sells
• Strategic planning with clients and assigned Account Executive
• Account Management of assigned accounts

You will also work with other account management and client services staff, with responsibility for tasks such as renewals, processing/managing BAAs with clients, facilitating change request orders, assisting with accounts receivables, distribution of key client communications, and coordination of client training.

The selected applicant will have direct, daily client contact and interaction. Some travel (up to 25%) to client locations will be required. Strong client management, project management and organizational skills are required for successful management of MedInsight clients. In addition, a strong, working knowledge of the healthcare analytics market would also enhance the candidate's ability to succeed in this position. This is a position on the Account Executive (inside sales and account management) team, with the goal of developing into an Account Executive position.

Primary Responsibilities:

• Finalize, refine, and revisit periodically the Account Executive processes and protocols that will govern the Account Executive discipline.
• Monitor and document against the current standards and processes.
• Support Account Executives to work closely, and communicate consistently, with Milliman Strategic Advisors in direct support of One Milliman efforts
• Partner with, and assist, account executives and client services staff.
• Instruct clients on using MedInsight products.
• Renewal documentation and contracting
• Maintenance of monthly billing for assigned client base.
• Client Management
• This position may also perform other related or unrelated duties as assigned by supervisor, or as may be required to meet project team goals and objectives.

Preferred Skills and Experience:

• Bachelor's Degree or higher in related fields (healthcare) plus at least two years of proven experience in analytics, account management, or other technology solutions.
• A working knowledge of the healthcare analytics industry.
• Ability to effectively manage concurrent projects; strong organizational skills and ability to prioritize tasks with little supervision.
• Strong problem solving and analytical skills.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Detailed orientation.
• Ability to work independently and within a team environment.
• Proven proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Compensation and Location:

• The salary range is $60,000 to $117,000, depending on relevant factors, including but not limited to education, work experience, certifications, location, etc. This role can be located remotely within the U.S.

What makes this a great opportunity?

• Join an innovative, high growth company with a solid industry track record.
• Enjoy significant visibility in your work and be recognized for your wins.
• Work for a company that values your wellbeing and professional growth offering a flexible work environment, generous benefits package, and investment in your career development.
• Flexible work schedule and ability to work fully remote.

Milliman Benefits:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners.
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program.
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked.
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period.
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage.
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The expected application deadline for this job is April 12, 2024.