Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

We are seeking an experienced Senior Infrastructure Engineer who is passionate about driving positive change. Your primary responsibilities will involve leveraging data to identify and resolve issues within our desktop environment, while consistently enhancing our Windows environment for improvements. Additionally, you'll be guiding team members, tackling complex technical challenges efficiently, communicating problems and solutions to leadership, and consistently enhancing the environment to ensure an improved user experience. We highly value qualities such as creativity, organization, drive, integrity, and a dedication to continuous improvement.

*Not open to fully remote candidates, must be able to by onsite in the West Bend office at a minimum of 1 day per week*

Providing data-driven problem analysis by leveraging monitoring and logging tools such as Splunk to uncover trends, patterns, and anomalies within our desktop environment.
• Collaboration with cross-functional teams, for continuous optimization of desktop configurations to improve performance, stability, security, and user satisfaction.
• Key resource in documenting and maintaining comprehensive records of configurations and procedures, facilitating knowledge sharing sessions to enhance team expertise.
• Managing vendor relationships and coordinating resolution efforts for escalated technical issues.
• Responsible for evaluating products against organizational standards and providing mentorship to team members, sharing best practices and guiding team development while serving as a key escalation point for unique technical problems.
• Management and administering of Windows, Office 365 suite, SharePoint, OneDrive, Teams and Active Directory Group Policy.
• Maintain and enhance Intune for mobile device management (MDM) and endpoint protection.
• Configuring and optimizing the virtual desktop environment to ensure seamless remote access capabilities and efficiency for our end users.
• Developing and automating administrative tasks using scripting technologies such as PowerShell to streamline operations and improve efficiency.
• Optimizing and enhance Intune (Endpoint Manager) for management of desktop fleet.
• Document procedures, configurations, and changes to ensure comprehensive knowledge sharing and compliance with organizational standards.

Preferred Experience and Skills

• 7+ years of related experience
• Proactive and solution-oriented
• Analytical thinker with superior problem-solving skills with the ability to think strategically
• Written and oral communication skills
• Organization skills with ability to multi-task
• Technical expertise
• Written and verbal communication skills
• Detail oriented
• Customer focused
• Ability to work as part of a team in a fast-paced environment
• Leadership skills

Preferred Education and Training

• Bachelor's degree in Computer Science, Information Technology or equivalent experience.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or equivalent (desired).

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.