Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team!

Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives make us an employer of choice in the state of Wisconsin. We're looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

The Network Engineer (Infrastructure) will have outstanding familiarity and knowledge of standard concepts, practices and procedures of enterprise networking and server hardware/software. Network Engineer is responsible for planning, installation, documentation and support of the IT infrastructure, identifying areas for improvement, problem identification and resolution and the education of support and operations personnel. This position is also primary for overall system performance, capacity planning, infrastructure availability and business continuancy. The position focuses on infrastructure technologies including, but not limited to, VMWare Virtualization, server clustering, Unified computing environments, SAN/NAS, CommVault, Citrix, VPN, NetApp etc. The Network Engineer stays up to date with new technology and recommends ways to take advantage of those technologies.

Responsibilities & Duties:

1. Customer Service

a. Understands department priorities and objectives and takes an active role in accomplishing these objectives.

b. Provides periodic after-hours on-call support and responds to system failures.

c. Creates detailed documentation, including knowledge tips on the use of, or troubleshooting of, IT infrastructure.

2. Communication

a. Keeps peers, end users, suppliers, and leadership informed of trends, significant problems, unexpected delays and changes to the environment.

b. Keeps customers and project team members informed of progress on problems and work assignments.

c. Ensures appropriate management is informed of problems or issues that are impacting groups of users.

d. Educating and mentoring technical staff on troubleshooting and maintaining systems.

3. Infrastructure Support

a. Serves as the primary technical resource for the IT infrastructure environment, including all hardware, storage systems, software and monitoring tools.

b. Produce clear technical design documentation and diagrams detailing existing and proposed technical architectures and procedures.

c. Administer backup systems including recording and maintaining reports and statistics relating to the backup systems, restore data/systems as requested/required.

d. Ensure IT infrastructure services interconnect seamlessly with, and proactively support, the associated systems, file servers, email servers, application servers, and administrative systems.

4. Problem analysis, resolution, and prevention

a. Manages the day-to-day operations of the IT infrastructure environment by monitoring performance, configuration, maintenance and repair. Ensures that records of downtime and equipment inventory are properly maintained. Applies revisions and updates as appropriate.

b. Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. Serves as escalation resource to analyze and resolve support issues.

c. Ensures high availability and acceptable levels of performance of mission critical IT Infrastructure services.

5. Project Execution

a. Must be able to complete assigned tasks on time and within budget, or have the foresight and experience to rectify unrealistic deadlines or tasks.

b. Develops new IT Infrastructure implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new infrastructure components developed and/or acquired.

c. Evaluates, installs, tests, and debugs enterprise infrastructure services. Including the design, plan, procure, install, and configure a variety of hardware, software and services required.

d. Creates and maintains up to date and relevant documentation on all existing and new IT infrastructure components and configurations.

6. Training and Other

a. Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

b. Stays current with technological developments in IT infrastructure technology and recommends ways to take advantage of new technology.

c. Performs additional related duties as requested or required.

Requirements:

• Education: Associate's degree, a bachelor's degree (B.A./B.S.) from a four-year college or university; or equivalent combination of education and experience.
• Technical Experience: Five to eight years of experience working in a LAN/WAN environment and IT Infrastructure environments working with enterprise technologies such as: VMware Virtualization, server clustering, Adavanced Networking, Unified computing environments, SAN/NAS, CommVault, etc. is required.
• Certifications: VMware, Microsoft, Linux, EMC, Citrix, or Cisco Certified Professionals are preferred.
• Other: Valid Driver's License required.

Recruiter contact:

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.