JOB DESCRIPTION:

This is an internship position with the possibility to grow within the company and towards an A&D outsides sales position.

Main Duties:

• Will be responsible for managing the day-to-day operations at the Chicago Showroom and also assist walk-in customers.
• Work with local managers and the marketing department in Miami in the coordination of regular events in the showroom for the A&D community
• Will be assigned to certain A&D accounts to manage, which will require follow-up calls, review of current specifications and orders, assisting with product questions, sampling, etc.

Other Duties:

• Generate new and repeat sales by providing product and technical information in a timely manner
• Determine customer requirements and expectations in order to recommend specific products and solutions
• Recommend alternate products based on cost, availability or specifications
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Keep the CRM updated on existing accounts or if any new account is created (contacts, customer visit report, etc.)
• Make sure that any new specification or project is registered in our CRM
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
• Provide accurate information regarding pricing and availability
• Fill requests for catalogs, information or samples
• Obtain accurate information from customer service or logistics in regards to shipment dates and expected date of delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
• Identify trends in customer satisfaction or dissatisfaction
• Communicate to management unexpected increases or decreases in demand for products
• Manage time effectively, meet personal goals and work effectively with other members of the team
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Follow company policies and procedures
• Present a professional image at all times to customers and vendors
• Perform other duties as assigned

Skills and Specifications:

• Energy and drive to achieve goals
• Able to work in a very multicultural, multifaceted team, dealing with people at different levels
• Effective time management, organization and multi-tasking skills
• Able to promote the company's values while supporting company goals for revenue and profitability in the territory
• Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner
• Special people skills to deal with customers and an outgoing personality
• High sense of empathy
• Very good team player and should work well under pressure
• Flexibility and willingness to work on any other duties or projects not otherwise specified in job description
• Very strong communication skills written and verbal
• Strong telephone skills/etiquette
• Fluent English, basic writing and reporting skills
• Spanish is a plus.
• Proficient in Microsoft Word, & Excel